CCaaS Specialist | Stakeholder Management | Multi Agentic Systems Developer
CCaaS Specialist (AWS Connect Customer)
I've been a Software Engineer for over 15+ years. In my latest role, I specialise in automating Contact Center and Back Office operations. In the past I have served as a Technical Architect at a Global Financial Services Institution.
A multi-agentic system built using google-adk framework and MCP tools. It searches for new job openings, extracts information like tech-stack, contact info and company details. Agents communicate via state/ tool-contexts and the system implements callbacks, middleware for HITL, for certain actions like save to DB or apply directly. It uses custom tools built on top of MCP to interact with Notion DB.
Google-ADK State Sharing A2A, MCP Multi Agent
Multi-agent system to upload health reports, generate KPI trend graphs, and query for insights. Optimized context window via adk-artifact-manager to reduce token overhead. Evaluated cost reductions using Ollama, DeepSeek, LLaMA. Evaluated performance using prompt versioning and Opik evaluations.
Google-ADK ADK-Artifacts Opik Evals Ollama Multi Agent
RAG system for portfolio site with heuristic and semantic feedback, golden datasets, and eval-based development. Ingestion and query pipelines, P50/P90 latency tracking, LLM-as-judge feedback metrics, central prompt versioning, and evals gated on every commit via pre-commit hooks and CICD.
RAG Opik Evals CICD LLM-as-Judge Pinecone
End-to-end game-day automation for Chase Travel — orchestrating load injection, chaos injection, monitoring, and reporting to reclaim 5–6 hours per engineer per day. An AI layer was added to synthesize experiment results into structured summaries for compliance documentation.
AWS DB-Streams Lambda FIS Gremlin
Automated email triage workflows using N8N deployed on GCP Cloud Run. Daily spam cleanup, inbox prioritization, and unread mail summary sent to Slack via cron jobs. Deployed with N8N Community Docker using Secret Manager for API keys.
N8N GCP Cloud Run Docker Slack
Building a voice-enabled autonomous phone assistant using PyTorch-trained SLMs for Android. Will train on recorded calls to classify spam/ham and answer autonomously. Exploring Android NDK + llama.cpp integration and STS models to reduce STT/TTS latency.
PyTorch SLM Android NDK llama.cpp In Progress
I setup a comfy UI rig on an EC2 instance to play around with image generation using open source Flux, SDXL models and LoRAs. While setting up manually was excruciating, it was a good learning curve.
Stable Diffusion ComfyUI AWS
Production-ready multimodal app (TTS, STS, TTI) with LangGraph backend, WebRTC and FastAPI endpoints. Real-time WebRTC audio streaming with open-source STT/TTS/TTI models. Context-aware memory using summarization and user-preference extraction stored in Qdrant to reduce drift.
LangGraph WebRTC FastAPI Qdrant TTS/STS/TTI
Raspberry Pi w USB setup to host NFS server on home LAN. Allows downloaded media (TV shows, Movies) to be copied to attached USB storage via phone, and can eventually be played on smart TV.
Raspberyy Pi NFS Server SSH Termux
I'm proud to belong to the LimeWire, Napster and Bonzi Buddy era of computing. I cannot do without tech. I've dismantled laptops and PCs for fun, or just to put thermal paste when it got too hot for gaming. I've overclocked CPUs and burnt cooling fans. I've reset BIOS passwords to get into password protected PCs. I've setup media file servers on raspberry pis. I've flashed custom ROMs to make old phones run faster. I've modded PC games because, why not?
I discover music and genres from Movies and TV Shows only. I detest today's music. I'm loyal to Oasis, Fuel, Semisonic, Dishwalla. Dr Dog, Stephen Sanchez, Cigarettes After Sex are cool though. If it's new music, it has to be acoustic or lo-fi covers of good ol rock n roll noise (Tame Impala, Chezile, Torre Florim).
I blog about things I find interesting in tech and AI. I also showcase my passion projects. I'll opine and rant, even.
Checkout https://rodiwa.substack.com/.
